Terms & Conditions

RENTAL TERMS & AGREEMENT

Terms

• This is a RENTAL

• Make sure the house/location address is clearly visible, or give details.

• Please check the accuracy of the install date and spelling of recipient’s name (including punctuation) & delivery address before paying. You are responsible for any incorrect information so please inform us of any errors before paying so they can be corrected.

• Payment is due up front in order to secure your installation date & time. Signs will not be placed without payment.

• Delivery usually takes place between 7:30pm and 11pm (the day before) and will be picked up starting at 7:30pm (the day of) unless otherwise arranged. We do our best to work around your needs, to keep secret, parties, etc.

• You are responsible for making sure ground is soft. If you can not stick a #2 pencil in the ground, we can not place the sign, you will need to water.  Watering the day before is good, in excessive heat, watering multiple days is needed. If we cannot get the sign in the ground, we are not liable and do not give refunds.

• For the safety of everyone, especially children, please DO NOT allow anyone to play on or around the lawn display. Our signs will not support adults or children. The signs have sharp edges in which you could hurt yourself. Any missing or damaged signs will be billed to the person who ordered the display.

• Please keep pets away from signs. Pets can damage signs and you will be responsible for damaged signs. • Please make sure any pet waste is picked up in the area the sign will go.

• Please do not attach balloons, use any bubble machines, smoke machines, or chalk bombs around the signs. Replacement costs for any damaged or missing signs will be automatically billed to you.

• Please do not mow, weed-eat, or water when the signs are displayed. Damage to signs can happen due to flying debris from lawnmowers and string trimmers. If signs are in the way, let us know and will be happy to pick up early. There will be a $50 cleaning fee billed to person who ordered if mowing, weed-eating is done around signs and/or $15 per piece for damaged items that can not be reused.

• Please do not move the signs. If you have concerns call us directly, 815-674-9638

• Joyful Yards, LLC has the right to refuse any deliveries due to weather (we do not place in extreme storms, winds over 20mph, snow over 6in, frozen ground, etc) and possibly high crime areas.

• Joyful Yards, LLC and all representatives are not responsible or liable for any injury or damage that may be caused to any person or personal property during the set-up, removal and duration of any rental. 

• Joyful Yards, LLC will place a marketing sign and a brand marker with every sign. 

• We encourage you to pose next to the display, take pictures, and post on social media and tag @joyful yards.

Refund Policy

In the event you need to cancel, we will give you a full credit to be put towards a future sign as long as we are notified 48 hours prior. 

No refunds will be given in the event of the client giving us the wrong address, the homeowner requesting us to remove the lawn display, being denied access to a community, or any animals preventing the display from being set up.

Photo Release

By booking your sign & paying Joyful Yards, LLC, you are authorizing Joyful Yars to use photos of your setup in publications, including electronic publications, audiovisual presentations, promotional literature, social media, or advertising unless photo consent is specifically withdrawn in a written & hand-signed statement. You release Joyful Yards, LLC, from any & all liability which may arise from the use of such news media stories, promotional materials, written articles, videos, or photographs of your setup. 

Custom Orders

All custom printed products are made specifically for the customer and are considered custom orders.

Because these products are personalized, orders cannot be canceled, returned, exchanged, or refunded once production has begun, except when the error is solely due to an error made by Joyful Yards.

Please carefully review all information before submitting your order.

Joyful Yards is not responsible for spelling, grammar, dates, names, or other information submitted incorrectly by the customer.

If a customer-approved proof contains an error that was provided by the customer, the cost of reprinting or remaking the item will be the customer's responsibility.

If a proof is provided, the customer is responsible for carefully reviewing it before approving production.

Once a proof has been approved, no changes can be made without additional design or production charges, and changes may not be possible once the item has entered production.

If a customer does not respond to a proof request within the required timeframe, the order may be delayed.

No proof means the customer is approving the information and design submitted through the order form.

Custom designs are created based on the information and specifications provided by the customer.

Unless specifically stated otherwise, font, layout, placement, sizing, and design choices are determined by Joyful Yards.

Certain products may have limited or no font/layout changes available.

Requests for substantial design changes or additional revisions may be subject to a design fee.

We make every effort to reproduce colors as accurately as possible.

However, colors may vary slightly between computer monitors, phones, tablets, printed proofs, and the finished product.

Differences in color reproduction are not considered a defect.

Many of our signs and door hangers are produced using 6mm PVC and professional UV-cured printing.

PVC products are:

• Lightweight

• Waterproof

• Fade-resistant

• Durable for normal outdoor/indoor use

However, PVC is not heat-proof.

⚠️ IMPORTANT – EXTREME HEAT

Extreme heat can cause PVC to warp or bend.

To help prevent warping:

• Do not store PVC products in an attic.

• Do not leave them in a hot vehicle.

• Do not store them in a hot garage or shed.

• Avoid prolonged exposure to extreme temperatures.

• Avoid storing them in direct sunlight.

• Do not place them behind glass where sunlight can create excessive heat.

Joyful Yards is not responsible for warping, bending, or other damage caused by extreme heat, improper storage, or exposure to excessive temperatures.

Although our products are designed to be durable, they should be handled and stored properly.

Customers are responsible for damage caused by:

• Improper installation

• Improper storage

• Bending or folding

• Excessive heat

• Sharp objects

• Abuse or misuse

• Alterations or modifications

• Improper cleaning

• Accidental damage

Do not use harsh chemicals, abrasive cleaners, or rough materials on printed surfaces.

Customers will be notified when their order is ready for pickup.

Unless otherwise specified, pickup will be available at the designated Joyful Yards pickup location in Washington, Illinois.

Customers are responsible for picking up their orders within the stated pickup timeframe.

Once an item has been picked up or delivered, the customer assumes responsibility for the product.

If delivery is available and selected, additional delivery charges may apply.

Custom products that are not picked up within the designated timeframe may be subject to storage fees.

Joyful Yards will make reasonable efforts to contact the customer regarding an unclaimed order.

Orders that remain unclaimed for an extended period may be considered abandoned.

Custom products are not eligible for refunds because an order was not picked up.

If shipping is offered, the customer is responsible for providing an accurate shipping address.

Joyful Yards is not responsible for delays, damage, or loss caused by the shipping carrier after the package has been accepted by the carrier.

If an item arrives damaged, customers should contact Joyful Yards promptly and provide photographs of the packaging and damaged product.

Because our custom printed products are personalized specifically for each customer:

ALL CUSTOM PRINTED AND PERSONALIZED PRODUCTS ARE FINAL SALE.

We do not accept returns or exchanges due to:

• Change of mind

• Incorrect customer-submitted information

• Incorrect size selected by the customer

• Color preference

• Design preference after approval

• Failure to pick up an order

• Improper storage or handling

Artwork & Copyright

Customers are responsible for ensuring they have permission to use any artwork, photographs, logos, characters, trademarks, or other copyrighted material they provide to Joyful Yards.

By submitting artwork or images, the customer represents that they have the necessary rights or permission to use the material.

Joyful Yards is not responsible for copyright or trademark claims arising from customer-provided artwork.

Joyful Yards reserves the right to decline an order if submitted artwork appears to infringe upon another party's intellectual property rights.

Payment must be received according to the terms provided at the time of ordering.

For custom products, payment may be required before production begins.

An order is not considered confirmed until the required payment has been received.

By submitting an order, making payment, approving a proof, or authorizing production, the customer confirms that they have read and agreed to these Custom Printed & PVC Product Terms & Conditions.

Thank you for supporting Joyful Yards, LLC and our small local business! ❤️